{"id":544,"date":"2021-03-24T13:26:46","date_gmt":"2021-03-24T13:26:46","guid":{"rendered":"http:\/\/52.62.13.146\/?page_id=544"},"modified":"2022-03-24T11:02:51","modified_gmt":"2022-03-24T11:02:51","slug":"epworth-healthcare","status":"publish","type":"page","link":"https:\/\/sheqsy.com\/en\/resources\/epworth-healthcare\/","title":{"rendered":"Epworth Healthcare"},"content":{"rendered":"

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Epworth Healthcare<\/h1>\n

Epworth HealthCare safeguards lone workers with SHEQSY and improves management processes<\/h2>\n

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Epworth HealthCare is Victoria\u2019s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia\u2019s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for their patients. They consist of\u00a0more than 10,000 doctors, nurses, allied health clinicians, support staff, and volunteers.<\/p>\n

Many of Epworth\u2019s healthcare professionals work alone in community settings and can be faced with antisocial and aggressive behaviour from patients or members of the public. With employee safety as their top priority, Epworth\u2019s Community Rehabilitation Manager, Jeremy Buckmaster, searched for a lone worker safety solution that would ensure his employees were safe, accounted for, and felt supported while working in the community.<\/p>\n

Since deploying SHEQSY\u2019s smartphone app across all lone workers\u2019 devices, employees have reported feeling increased levels of safety and security. Meanwhile, SHEQSY has also made managing, monitoring, and reporting on lone worker<\/a> activities easier and more efficient for Jeremy.<\/p>\n

Epworth\u2019s urgent need for a lone worker safety solution<\/strong><\/h3>\n

Aware of the serious and potentially life-threatening hazards and risks experienced by their lone-working healthcare employees, Epworth needed a safety solution that allowed employees to quickly and discreetly activate a duress alarm to receive emergency assistance from SHEQSY\u2019s 24\/7 security monitoring centre.<\/p>\n

Epworth\u2019s community rehabilitation lone workers serve patients with acquired brain injuries (ABI). It is not uncommon for these patients to show anger and aggression towards healthcare professionals.<\/p>\n

As their manager, Jeremy found it challenging to gain visibility and ensure the safety of numerous community employees simultaneously. He also lacked peace of mind, not knowing whether lone workers returned safely from their client visits, without contacting them all individually both during and outside office hours.<\/p>\n

With lone worker safety as one of Epworth\u2019s top priorities, Jeremy began researching various lone worker safety solutions.<\/p>\n

Finding the right solution to serve Epworth\u2019s lone workers<\/strong><\/h3>\n

Prior to discovering SHEQSY, Epworth researched and trialed a range of solutions, including those that required employees to carry separate devices.<\/p>\n

Jeremy discovered a number of issues with other lone worker safety solutions, including:<\/p>\n

    \n
  • Employees did not want to carry additional devices<\/li>\n
  • Employees lost and damaged the devices, which resulted in additional costs<\/li>\n
  • Employees forgot to recharge the devices, take them to appointments, or return them to the hospital<\/li>\n<\/ul>\n

    Still searching for an easy and innovative solution, Epworth looked to trial SHEQSY\u2019s cloud-based smartphone app across their community-based employees. Deploying SHEQSY is simple and cost-effective, as employees can easily download the app onto their existing devices and, as a result, there are no upfront hardware or setup costs. Jeremy also valued SHEQSY\u2019s quick panic button feature, which allows employees to swiftly and easily activate their duress without opening the SHEQSY app.<\/p>\n

    \u201cSHEQSY not only allows my employees to utilise an existing device, but it also provides a quick panic option, avoiding the hassle of having to unlock a phone in an emergency.\u201d\u00a0<\/em><\/strong>– Jeremy Buckmaster, Community Rehabilitation Manager, Epworth HealthCare<\/p>\n

    After reviewing a wide range of safety options for Epworth\u2019s employees, Jeremy concluded that SHEQSY was, \u201cby far the best available, in terms of functionality and price.\u201d<\/p>\n

    Epworth\u2019s workplace safety and efficiency increases after deploying SHEQSY<\/strong><\/h3>\n

    Since implementing SHEQSY, Epworth\u2019s management team and lone workers feel safer, have peace of mind, and find ease in completing their day-to-day activities.<\/p>\n

    Deploying the app across their mobile workforce was a smooth and seamless process, and now Epworth can visualise their employees with activity countdown timers on the SHEQSY platform.<\/p>\n

    They also know that when an employee overstays an activity, misses a check-in, or activates their duress alarm, real-time alerts are sent to SHEQSY\u2019s 24\/7 security monitoring centre so that the agreed escalation process is immediately enacted, ensuring the employee\u2019s safety and wellbeing.<\/p>\n

    \u201cSince using SHEQSY, employees report that they feel much more secure knowing that they have SHEQSY monitoring their sessions. As a manager, I find it much easier to track the productivity and safety of my employees when working in the community.\u201d<\/em><\/strong>\u00a0–\u00a0Jeremy Buckmaster, Community Rehabilitation Manager, Epworth HealthCare<\/p>\n

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